If you have any travel assistance requirements we recommend contacting Virgin Trains prior to travel to arrange this.
Space for wheelchairs on our trains is limited, and stations can get very busy. To beat the crowds, try reserving a place 24 hours or more before you travel. It’ll give you peace of mind and means a staff member is ready and waiting to help you out.
If you’re travelling within 24 hours, you’ll need to call Virgin Trains direct instead on 08000 158 123. For text phone users, please call 08000 158 124*. Lines are open from 08:00 to 22:00 every day (except Christmas Day and Boxing Day). We will do our best to accommodate your request.