You must contact Virgin Trains Escapes to amend or cancel your reservation, not the rail operator or hotel directly. An administration or cancellation charge will apply. Contact us by completing our online form here or telephone +44 333 300 2200 (calls charged at standard rates), quoting your reference. Cancellations or amendments within 48 hours of arrival can only be accepted by telephone. Please note: cancellation charges for rail breaks differ from UK hotel-only charges. For further details see our Privacy and Terms page.